AI in Service Interactions

Abstract Artificial Intelligence (AI) technologies have been progressing constantly and being more visible in different aspects of our lives. One recent phenomenon is ChatGPT, a chatbot with a conversational artificial intelligence interface that was developed by OpenAI. As one of the most advanced artificial intellig…

• ARAS BOZKURT

Today's social bots are sophisticated and sometimes menacing. Indeed, their presence can endanger online ecosystems as well as our society.

• ONUR VAROL

Artificial intelligence (AI) introduces new tools to the educational environment with the potential to transform conventional teaching and learning processes. This study offers a comprehensive overview of AI technologies, their potential applications in education, and the difficulties involved. Chatbots and related al…

• MEHMET HALDUN KAYA
• TUFAN ADIGÜZEL

Generative artificial intelligence (GAI) offers important opportunities for the hospitality and tourism (HT) industry in the context of operations, design, marketing, destination management, human resources, revenue management, accounting and finance, strategic management, and beyond. However, the implementation of GA…

• ALİ İSKENDER

Generative artificial intelligence (GAI) offers important opportunities for the hospitality and tourism (HT) industry in the context of operations, design, marketing, destination management, human resources, revenue management, accounting and finance, strategic management, and beyond. However, the implementation of GA…

• EZGİ ERKMEN

Large language models (LLMs) have received considerable interest in the field of natural language processing (NLP) owing to their remarkable ability to generate clear, consistent, and contextually relevant materials. Among the numerous LLMs, ChatGPT (Generative Pre-trained Transformer for Chatbots) is emerging as a pr…

• BLEND IBRAHIM

In this paper, OpenAI's ChatGPT (Generative Pre-trained Transformer), also known as GPT-3, a machine-learning model that has the ability to generate human-like text, was employed as an interviewee instead of a human subject. The scope of the interview was the impacts of OpenAI's GPT on higher education and academic pu…

• ALİ İSKENDER

Artificial intelligence (AI)-based chatbots have received considerable attention during the last few years. However, little is known concerning what affects their use for educational purposes. This research, therefore, develops a theoretical model based on extracting constructs from the expectation confirmation model…

• İBRAHİM ARPACI

The purpose of this study is to formulate an acceptance scale grounded in the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The scale is designed to scrutinize students’ acceptance of generative artificial intelligence (AI) applications. This tool assesses students’ acceptance levels toward generat…

• RAMAZAN YILMAZ

The purpose of this study is to formulate an acceptance scale grounded in the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The scale is designed to scrutinize students’ acceptance of generative artificial intelligence (AI) applications. This tool assesses students’ acceptance levels toward generat…

• FATMA GİZEM KARAOĞLAN YILMAZ

The purpose of this study is to formulate an acceptance scale grounded in the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The scale is designed to scrutinize students’ acceptance of generative artificial intelligence (AI) applications. This tool assesses students’ acceptance levels toward generat…

• MEHMET CEYLAN

No abstract yet.

• FARUK SEYİTOĞLU