Emotional Labor in Professions

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• BÜLENT MENGÜÇ

This research investigates the link between workplace loneliness and job performance. Integrating the regulatory loop model of loneliness and the affect theory of social exchange, we develop a model of workplace loneliness. We focus on the central role of affiliation in explaining the loneliness–performance relationsh…

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• ÖZNUR AŞAN

This paper addresses the role of emotion in organizational decision making. Grounding our research in the decision process literature, we introduce the concept of “toxic decision processes”: organizational decision processes that generate widespread negative emotion in an organization through the recursive interplay o…

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• AYKUT ARSLAN

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Summary We present three studies providing an increased understanding of the interdependence between perceived organizational support (POS) and leader–member exchange (LMX). Using employees from a social service agency and new hires from a variety of organizations, we report evidence for a relational chain leading fro…

• GÖKHAN KARAGONLAR

Summary In this diary study, we investigated multi‐level predictors of daily counterproductive work behavior (CWB) relying on the theoretical frameworks of affective events theory and the emotion‐centered model of CWB. We assessed significant work events, event‐based fairness perceptions, negative emotional reactions…

• HABİBE TUĞBA EROL

Summary In this diary study, we investigated multi‐level predictors of daily counterproductive work behavior (CWB) relying on the theoretical frameworks of affective events theory and the emotion‐centered model of CWB. We assessed significant work events, event‐based fairness perceptions, negative emotional reactions…

• PINAR BIÇAKSIZ

Although loneliness in the workplace has received relatively little attention in the literature, loneliness in the workplace has a negative impact on quality of both work and private life of employees. While some researchers stress on individual antecedents and ignore the organizational factors, studies in psychology…

Summary Prior research analyzing surface acting—employees' regulation of emotional expressions—has mostly focused on the interactions between front‐line employees and their customers in service industries and paid very little attention to intra‐organizational relationships. With an aim to shed light on this important…