Patient Satisfaction in Healthcare

STUDY DESIGN: A quality-control YouTube-based study using the recognized quality scoring systems. OBJECTIVE: In this study, our aim was to confirm the accuracy and quality of the information in kyphosis videos shared on YouTube. SUMMARY OF BACKGROUND DATA: The Internet is a widely and increasingly used source for obta…

• MEHMET NURİ ERDEM

AIM: To evaluate patients' satisfaction with the quality of nursing care and examine associated factors. DESIGN: A cross-sectional, descriptive survey study. METHODS: The sample was composed of 635 patients discharged from a private hospital. Data were collected using "Patient Satisfaction with Nursing Care Quality Qu…

• ANİTA KARACA
• ZEHRA DURNA

OBJECTIVE: To review and update the conceptual framework, indicator content and research priorities of the Organisation for Economic Cooperation and Development's (OECD) Health Care Quality Indicators (HCQI) project, after a decade of collaborative work. DESIGN: A structured assessment was carried out using a modified…

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• UĞUR EKİCİ

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• ABDULCABBAR KARTAL
• ALP GÜRKAN

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• ALP GÜRKAN

The aim of this study was to report the results of a literature review of empirical studies on trust within the nurse-patient relationship. A search of electronic databases yielded 34 articles published between 1980 and 2011. Twenty-two studies used a qualitative design, and 12 studies used quantitative research metho…

• LEYLA DİNÇ

Perhaps the best way to determine customer satisfaction may also be the most simple. Just ask, “How'm I doing?”

PURPOSE: The aim of this article is to examine the differences in service quality between public and private hospitals in Turkey. DESIGN/METHODOLOGY/APPROACH: This study applies the principles behind the SERVQUAL model and compares Turkey's public and private hospital care service quality. The study sample contains a…

BACKGROUND: Although racial disparities in the quality of surgical care are well described, the impact of socioeconomic status on operative mortality is relatively unexplored. METHODS: We used Medicare data to identify all patients undergoing 1 of 6 common, high risk surgical procedures between 1999 and 2003. We const…

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• GÜRKAN GÜMÜŞSUYU

Regression analyses of field study data from 27 nursing subunits supported the hypothesis that a simple measure of fit between technology and structure is better predictor of quality of care than either technology or structure alone, or the two together. The results of this study were thus consistent with the growing…