Yönetimde Değişen Duygu Zeka İlişkisi Ve Yöneticilerin Duygusal Zeka Düzeylerine İlişkin Bir Araştırma

OpenAlex Türkçe

This study is aimed at analyzing the resultant developments in the field of emotion-intelligence relationship and the impacts of emotional quotient concept on the managers. The fact that the organizations directing with the thoughts established just on mind have greatly changed the managers’ viewpoint to the emotion concept. In this sense, the relationship between the emotion and intelligence concepts has been evaluated in the perspective of managerial history. In this study, the impacts of emotional quotient on the managers by dealing with the individual characteristics of top and medium managers operating in Usak service sector. This research is aimed at determining the impacts of company managers working in Usak service sector on realizing, interpreting, understanding other people’s emotions, providing motivation, communication in organizations and social relationships. In this context, this research has been applied in service sector in which many changes occur and lots of people communicate because the emotional intelligence completely points out orientating to change and making contact with people intense. The population of study is consisted of the top and medium managers of banks, hotels, institutionalized retailing companies, tourism agents operating in Usak.